Return & Refund Policy

 

Returns

In the event that you are not satisfied with the Estiarapassion Products purchased exclusively from the website, please contact our Customer Service at +971 55 2754169 (WhatsApp).

You can exercise your right to return the Products purchased at the Website within seven (7) days from date of purchase.

The Products must be returned in their original condition and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).

Sterling Perfumes Industries LLC has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the customer will not be subject to a refund.

Sterling Perfumes Industries LLC disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.

If you exercise your right to return the Products, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the order.  However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.

After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase.

The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from the Website, and shall in no case apply to Products purchased in a physical store.

Follow these steps for easy return.

Initiate A Return

Via My Orders page/screen click on Return Item.

Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

Return The Item

Hand over the package in its original state unopened, to the courier representative.

Refund Processed

Once we receive your returned item, we will inspect it and process your refund.